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FAQ

Purchasing

What payment methods are accepted?

Your order can be paid using the following payment methods:
– Credit card
– Debit card
– Bank transfer

The following card brands are supported:
– Visa
– Mastercard

Please note that not all payment methods may be available when you make your purchase.

Does Audere accept backorders?

Audere does not accept backorders. If the product you are looking for is out of stock, the “Notify me” feature can be used to know when it will be available.

Sales tax

Does Audere charge sales tax for items purchased online?

Every price you find on this website includes sales tax. From wherever you will order, you will not pay any additional tax.

Shipping

What does shipping cost?

International shipping costs €9. Free shipping is available on orders of €299 or more.

When do I get my shipping confirmation?

You will receive it as soon as your order is ready for dispatch.

How can I track my order?

Utilize the Order Tracking section to check the status of your shipment.

Returns

How do I return a product?

Contact us to return a product.

Warranty

What warranty do you offer?

Audere offers a 100% Satisfaction Guarantee on all manufacture defects. If any item we manufacture is faulty, defective, or broken due to manufacturing, we will repair/replace at no additional cost to you.
Please note Audere warranty does not cover improper choice of size, installation, handling, use, maintenance of the product.
Non-Audere products carry their respective manufacturer’s warranty.

Dealers

Where can I find an authorized dealer near my location?

Utilize our Dealer Locator to find your nearest dealer. Please note that outside Italy the Dealer Locator often links to our distributors network.

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